We are pleased to be recruiting on behalf of a market leading Blue-Chip organisation with its contact centre based in the Bridgend area.
Aim
To be the first point of contact for customer calls, providing an excellent level of customer service, meeting the needs of the customers and seeking opportunities to extend and develop the customer relationship.
Responsibilities
The key duties of the post are as follows :-
- Answer incoming customer calls in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers.
- Make outbound telephone calls to existing customers where there is an opportunity to provide further excellent customer service.
- Ensure that all the Bank procedures and risk processes are adhered to during all customer conversations.
- Ensure that all the Telephony internal processes are adhered to during the customer conversation.
- Identify opportunities to further meet the needs of our customers with the aim to extending and developing the customer relationship.
- Maintain a good understanding of Banks basic products and services, and their features and benefits.
- Ensure that the features and benefits of our client's products are communicated to customers during the telephone conversation.
- Ensure that all hand-overs to other areas of the Bank are carried out in an effective and efficient manner; using the open-call transfer process.
8.00pm - 12.00am
If you think you have what it takes, send your CV and give us a call to arrange an interview.