Our client is a well known and established organisation in the banking sector.
Would you like to be the first point of contact for customer calls, provide an excellent level of customer service, meet the needs of the customers and seek opportunities to extend and develop the customer relationship?
Responsibilities
The key duties of the post are as follows :-
Answer incoming customer calls in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers having been transferred from another contact centre (Second tier sites, Solent).
- Make outbound telephone calls to existing customers where there is an opportunity to provide further excellent customer service.
- Ensure that all the Bank procedures and risk processes are adhered to during all customer conversations.
- Ensure that all the Telephony internal processes are adhered to during the customer conversation.
- Identify opportunities to further meet the needs of our customers with the aim to extending and developing the customer relationship.
- Maintain a good understanding of Banks basic products and services, and their features and benefits.
- Ensure that the features and benefits of LTSB products are communicated to customers during the telephone conversation, with the intention of achieving additional revenue for the channel.
- Ensure that all hand-overs to other areas of the Bank are carried out in an effective and efficient manner; using the open-call transfer process.
Hours are:-
2pm - 10pm Tuesday to Friday 12am
4pm - 12am Saturday